Emergency Medical and Travel Assistance services while traveling — anytime, anywhere
To complement your MetLife insurance coverage, you have access to Travel Assistance services, a unique program where you and covered family members can contact AXA representatives to administer emergency medical, travel and personal assistance services on your behalf wherever you are in the world.
TRAVEL PORTAL
This dedicated Travel Portal offers useful intelligence for the the life cycle of your trip. You will have access to global monitoring of events and country & city risk analysis as well as an international medical network.
24/7 EMERGENCY HOTLINE
Ready to help 365 days a year
Within the USA: (800) 454-3679
Outside the USA: (312) 935-3783
Within the USA: (800) 454-3679
Outside the USA: (312) 935-3783
MEDICAL TRANSPORTATION ASSISTANCE
If you experience a medical emergency when away from home, AXA will assist with an evacuation to the nearest medical facility or transport you back home. Assistance to join a family member during a medical emergency can also be arranged.
SECURITY ASSISTANCE
In the event of a threatening political or natural disaster emergency situation while traveling, AXA will coordinate with arranging transportation to the nearest safe location and home, if needed.
VIRTUAL MEDICAL CONSULTATIONS
Virtual Medical Consultations provide you with access to a licensed healthcare professional to consult on medical conditions, such as minor injuries and illnesses, provide medical advice and treatment options while traveling. Call AXA to get your account today.
PERSONAL & MEDICAL ASSISTANCE
Through AXA, you have access to personal and medical assistance around the world. From assistance with lost documents to medical evacuations, you can connect with a team of professionals 24/7.
BROCHURES AND DOWNLOADS
MetLife Travel Assistance Brochure with ID Card & Teleconsultation Overview and Instructions
24/7 Travel Assistance
Travel Assistance services are offered and administered by AXA Assistance USA, Inc. Certain benefits provided under the Travel Assistance program are underwritten by Certain Underwriters at Lloyd’s London (not incorporated) through Lloyd’s Illinois, Inc. Neither AXA Assistance USA Inc. nor the Lloyd’s entities are affiliated with MetLife, and the services and benefits they provide are separate and apart from the insurance provided by Metlife.